Terms of Service

1. The Service

Alpera AI, Inc. ("Alpera," "we," "us") provides the Alpera assistant, which you can reach by iMessage, WhatsApp, SMS and phone call, along with our websites at alpera.ai and app.alpera.ai (together, the "Service"). Alpera can research and compare options, message and call people for you, schedule, keep track of projects, remind you of things and complete purchases you approve. Features may change as we improve the Service.

Our Privacy Policy explains how we handle your information. If your organization has a separate written agreement with us for an Alpera deployment, that agreement controls where it conflicts with these terms.

2. Your account

You must be at least 18 and able to form a binding contract to use the Service. Your account is tied to your phone number, and sign-in codes are sent to it. Keep your phone and sign-in codes secure, give us accurate information, and let us know right away at info@alpera.ai if you believe someone else has used your account. You are responsible for activity in your account. If you use Alpera for a business, you confirm that you are allowed to accept these terms for that business.

3. Acting on your behalf

When you ask Alpera to do something, you authorize it to take the steps needed, such as sending messages, placing calls, contacting people, filling in forms, signing in to accounts you saved in your Vault, and using services you connected. Alpera asks when something important is missing or unclear. You are responsible for the requests you make and for checking important details, such as dates, amounts and addresses, before you confirm them.

When Alpera contacts other people for you, you are responsible for having a legitimate reason to contact them and for any consent the law requires.

4. Purchases and payments

• You approve every purchase. Alpera places an order only after you approve the exact amount in Link, operated by Stripe. Your use of Link is also subject to Stripe's terms.
• Alpera is not the seller. Purchases are made from the merchant you choose. The merchant's prices, availability, shipping, return and warranty terms apply, and the merchant is responsible for the goods and services it provides.
• Prices can change. Prices and availability come from merchants and other third parties and may change before an order is placed. Alpera shows you the amount to approve before it buys.
• Returns and cancellations follow the merchant's policies. Alpera can help you follow up or cancel where the merchant allows it.

5. Messages and calls

By giving us your phone number and using the Service, you agree to receive messages and calls from Alpera related to your requests and account, including sign-in codes, replies, reminders and follow-ups. Message frequency depends on how you use Alpera. Message and data rates may apply. You can ask Alpera to stop messaging you at any time, or contact us, and we will stop sending messages other than those needed to finish something you asked for. We do not send marketing messages without your permission.

6. Connected services

You can connect accounts from other services, such as Google Calendar, Gmail, Link or QuickBooks. Alpera suggests a connection when a task needs one, and nothing is connected without your approval. Those services are provided by third parties under their own terms, and we are not responsible for them. You can disconnect a service at any time.

7. Teams and sharing

Team owners and admins can invite people, assign roles, and remove access. Whoever manages a team is responsible for choosing who has access and for removing people who should no longer have it. Private dashboard recipients must sign in. If you choose Anyone with the link, anyone holding the link can view the entire shared version without an account until the link expires, you revoke it, or that version changes. Revoking a link does not remove copies someone has already saved.

8. Acceptable use

You agree not to use the Service to:

• break the law or help anyone else break it;
• harass, threaten, deceive or impersonate anyone;
• send spam or unsolicited bulk messages or calls;
• make purchases with payment methods you are not authorized to use;
• infringe anyone's intellectual property or privacy rights;
• access accounts or systems you are not authorized to access; or
• interfere with, overload, reverse engineer or attempt to get around the security of the Service.

We may decline a request, or suspend access, if we reasonably believe a use breaks these terms or puts people at risk.

9. Your content

You own what you send to Alpera and what Alpera creates for you, such as messages, notes and dashboards. You give us permission to use your content only to provide the Service to you, as described in our Privacy Policy. We do not use your content to train AI models. You are responsible for having the right to share the content you send us. We own the Service itself, including our software, design and brand.

10. About AI responses

Alpera uses artificial intelligence and can make mistakes. Check important information before relying on it. Alpera does not provide legal, financial, medical, tax or other professional advice, and its responses are not a substitute for a qualified professional.

11. Fees

If the Service or a feature requires payment, we will tell you the price before you are charged, and you can choose whether to continue. Fees for business deployments are set out in the agreement for that deployment. Purchases you make through Alpera are paid to the merchant, not to us.

12. Ending the agreement

You can stop using Alpera and ask us to delete your account at any time by contacting info@alpera.ai. We may suspend or end your access if you break these terms, if we must do so by law, or if we stop offering the Service, and we will give you notice when we reasonably can. Sections that by their nature should continue, such as those on content, disclaimers, liability and governing law, survive the end of this agreement.

13. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT ALLOWED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT INFORMATION FROM THIRD PARTIES, SUCH AS PRICES OR AVAILABILITY, IS ACCURATE.

14. Limitation of liability

TO THE FULLEST EXTENT ALLOWED BY LAW, ALPERA WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE OR DATA. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF THE AMOUNT YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM OR $100. SOME JURISDICTIONS DO NOT ALLOW THESE LIMITATIONS, SO THEY MAY NOT APPLY TO YOU.

15. Indemnity

If you use the Service for a business, that business agrees to defend and indemnify Alpera against claims by third parties arising from its use of the Service in breach of these terms or the law, including claims from people contacted at its request.

16. Governing law

These terms are governed by the laws of the State of California, without regard to its conflict of laws rules. Any dispute relating to these terms or the Service will be resolved in the state or federal courts located in San Francisco County, California, and you and we consent to their jurisdiction. Nothing here limits rights you have under the consumer protection laws where you live.

17. Changes to these terms

We may update these terms as the Service changes. We will post the new version here with a new date, and if a change is significant we will tell you by message or email before it takes effect. If you keep using Alpera after a change takes effect, the updated terms apply.

18. Contact us