Privacy Policy

1. Who we are

Alpera AI, Inc. ("Alpera," "we," "us") provides the Alpera assistant, available by iMessage, WhatsApp, SMS and phone call, along with our websites at alpera.ai and app.alpera.ai (together, the "Service"). This policy applies to personal information we process through the Service. When a business deploys Alpera for its team under a separate agreement, that agreement also governs how we handle the business's data.

2. Information we collect

Information you give us

• Contact and account details. Your phone number, name and email address, including the email you give us to request early access.
• Your conversations with Alpera. Messages, photos, files, voice notes and polls you send, and the audio and transcripts of calls you have with Alpera.
• Things you ask Alpera to remember. Contacts, addresses, preferences and other details you share so Alpera can use them later.
• Vault items. Sign-in details and other sensitive information you choose to save in your Vault so Alpera can complete tasks for you, such as ordering from a store where you have an account.
• Team information. If you use Alpera with a team, the people you invite, their roles, and what you share with them.

Information from services you connect

When you connect an account, such as Google Calendar, Gmail, Link or QuickBooks, we receive the information that service makes available under the permissions you approve, for example calendar events, email you ask Alpera to read or send, or invoices. Alpera suggests a connection only when a task needs it, and nothing is connected without your approval.

Payments

Purchases are approved in Link, operated by Stripe. Stripe processes your payment methods under its own privacy policy. To complete a purchase you approve, Alpera may receive order details and a payment credential issued for that purchase, which it uses only to complete that purchase.

Information about other people

When you ask Alpera to contact someone, such as a contractor, supplier or customer, we process that person's name, contact details and the messages or calls exchanged with them. Please share other people's information only when you are allowed to.

Information collected automatically

When you use our websites, we and our hosting providers collect technical information such as IP address, browser and device type, pages requested and timestamps, for security and reliability and to understand how our website is used, such as which pages are visited, which site referred a visitor and the approximate country. For website analytics we use Vercel Web Analytics, which does not use cookies, and Google Analytics, which sets first-party cookies to recognize returning visitors. We turned off Google's optional data sharing, advertising features and Google signals, and we see only aggregated reports, not who you are. You can block these cookies in your browser or use Google's opt-out browser add-on. We also use cookies that are necessary to sign you in and to return you to the right conversation. We do not use advertising or cross-site tracking cookies.

3. How we use information

We use your information only to provide the Service to you. That means:

• To do what you ask. Research, compare options, message and call people for you, schedule, use connected services, place purchases you approve and keep dashboards current.
• To follow up. Send reminders you set, and let you know when something needs your attention, such as a quote that hasn't arrived.
• To run your account. Sign you in, keep your conversations and Vault available to you, answer your support requests and send you messages about your account.
• To keep your account safe. Prevent fraud and abuse, secure your account, and meet our legal obligations.

We don't use your information for anything else. We do not use it to train AI models, including our own, we do not use it for advertising or marketing to others, and we do not sell it.

4. How we share information

• People you ask Alpera to contact. Alpera shares what is needed to complete your request, such as the time you are free for a site visit.
• Your team and people you share with. Team members see what their role allows. Private dashboards are visible only to the selected recipients after they sign in. If you choose Anyone with the link, anyone who receives or is forwarded that link can view the shared dashboard version without signing in. Access ends when the link expires, you revoke it, or the dashboard version changes.
• Service providers. Companies that help us run the Service, including hosting, database and website analytics providers, messaging and telephone providers that carry your texts and calls, AI model providers that process requests so Alpera can respond, and payment providers. They may use your information only to provide their services to us, not for their own purposes, and not to train their AI models.
• Services you connect. When Alpera acts in a connected account, such as sending an email from Gmail or adding an event to Google Calendar, that service receives what is needed to carry out the action.
• Legal and safety reasons. When required by law, or to protect the rights, property or safety of our users, the public or Alpera.
• Business transfers. As part of a merger, acquisition or sale of assets, subject to this policy.

We do not sell personal information or share it for cross-context behavioral advertising.

5. Google user data

If you connect a Google account, Alpera accesses only the Google data needed for the features you use, such as reading your calendar to find free times or sending an email you asked Alpera to send. Alpera's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We do not use Google user data for advertising, we do not sell it, we do not use it to train generalized AI models, and people do not read it unless you ask us to, it is needed for security, or the law requires it. When Alpera works on a task that involves Google user data, our AI model providers process that data only to complete the task you asked for; they may not keep it for their own purposes or use it to train their models. You can disconnect your Google account at any time, and Alpera deletes the Google data it holds for you when you do, unless the law requires us to keep it.

6. Text messages and calls

We use your phone number to deliver the Service: to send and receive messages, sign-in codes, reminders and follow-ups, and to place and receive calls. Your mobile number and messaging consent are not shared with third parties for their own marketing. Message and data rates may apply. You can ask Alpera to stop messaging you at any time, or contact us, and we will stop sending messages other than those needed to finish something you asked for.

7. Security

We protect information with access controls, encryption in transit, and encryption of Vault items at rest. Each customer's assistant runs in its own environment. Sensitive steps, such as payments, require your approval. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If you believe your account has been compromised, contact us right away.

8. How long we keep information

We keep information only as long as we need it to provide the Service to you. Some things are kept because they are the Service: your Vault, the contacts and preferences you ask Alpera to remember, your reminders and your dashboards. They stay until you delete them or close your account. When you delete a Vault item, disconnect a service or ask us to delete your account, we delete the related information, unless the law requires us to keep a specific record for longer.

9. Your choices and rights

• Review and correct. Ask Alpera what it has saved, edit your Vault, or contact us.
• Disconnect services. Remove a connected account at any time; you can also revoke access from that provider's settings.
• Control sharing. Change team roles, remove members, and revoke shared dashboards.
• Delete. Ask us to delete your account and personal information by writing to info@alpera.ai.

Depending on where you live, you may have rights to access, correct, delete or receive a copy of your personal information. To make a request, contact us. We will verify your request, usually through the phone number or email on your account, and respond as the law requires.

10. California residents

California residents have the right to know what personal information we collect, use and disclose; to access and delete it; to correct inaccurate information; to opt out of the sale or sharing of personal information; to limit the use of sensitive personal information; and not to be discriminated against for exercising these rights. We do not sell or share personal information as those terms are defined in California law, and we use sensitive personal information, such as account sign-in details you save in your Vault, only to provide the Service you request. You or an authorized agent can make a request at info@alpera.ai.

In the past 12 months we have collected the categories of information described in section 2: identifiers and contact details, customer records, commercial information such as purchases you approve, internet activity on our websites, audio from calls, and inferences about your preferences from your requests. We collect them from you, from services you connect, and from people you ask Alpera to contact, for the purposes in section 3, and disclose them to the recipients in section 4.

11. Children

The Service is not intended for anyone under 18, and we do not knowingly collect personal information from children. If you believe a child has given us personal information, contact us and we will delete it.

12. Changes to this policy

We may update this policy as the Service changes. We will post the new version here with a new date, and if a change is significant we will tell you by message or email before it takes effect.

13. Contact us

Questions or requests about privacy: